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Jury service
Jury service is a public duty.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Pregnancy and Maternity Rights -The Law and Good Practice- A Guide for Employers
This publication is divided into three main parts:
Volunteers
A volunteer is not an employee or a worker and does not have an employment contract.
Unfair dismissal claim
There are several ways a dismissal could be considered unfair.
Minimum Wage
The National Minimum Wage Act 1998 created a minimum wage across the UK.
The hourly rate for the minimum wage depends on your age and whether you’re an apprentice and it changes every 1 April.