Labour Relations Agency Accessibility Statement

Accessibility statement for

This accessibility statement applies to the website of the Labour Relations Agency.

This website is run by the Labour Relations Agency. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts;
  • zoom in up to 300% without the text spilling off the screen;
  • navigate most of the website using just a keyboard;
  • navigate most of the website using speech recognition software; and
  • listen to most of the website using a screen reader – we use Browsealoud.

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • the menu, when accessing our site from a mobile device, is not fully accessible so we will upgrade it to a fully accessible solution;
  • most older PDF documents are not fully accessible to screen reader software

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in five working days.

If you need directions to our office, call or email us using the details above.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: Keelin Kelly or Neill Wallace on 03300 552 220 or email or


Enforcement procedure

In Northern Ireland the Equality Commission (ECNI) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Commission.

Contacting us by phone or visiting us in person

We will be able to provide a text phone service for people who are D/deaf, hearing impaired or have a speech impediment, once our office reopens as none of our team currently has compatibility working from home. We are also looking into providing a text service as it would be accessible to everyone who has a phone but doesn’t necessarily have an internet connection which would be required in order to use our existing Web Chat service.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) or Irish Sign Language (ISL) interpreter.

Find out how to contact us visit

Technical information about this website’s accessibility

The Labour Relations Agency is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

  • accessibility problems – with the menu, when accessing our site from a mobile device may not be fully accessible.
  • the WCAG 2.1 AA success criteria the problem fails on is WCAG2AA.Principle1.Guideline1_3.1_3_1.H48.
  • We will move to a fully accessible solution by the end of October 2020 if testing proves that the menu is not accessible.


Disproportionate burden

Navigation and accessing information

Automated testing has highlighted a potential issue with our mobile menu solution. Further testing with a range of accessibility solutions is needed before determining what the best course of action will be.

Interactive tools and transactions

Some of our interactive forms are difficult to navigate using a keyboard. For example, because some form controls are missing a ‘label’ tag.

We’ve assessed the cost of fixing the issues with interactive tools and transactions. We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We will make another assessment when the supplier contract is up for renewal, likely to be in January 2021.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms and templates published as Word documents. By January 2021, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

Live video

We do not plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations.


What we’re doing to improve accessibility

We will build regular accessibility audits into our support contract and investigate the viability of doing user testing with users with varying physical disabilities to ensure the site meets their needs.


Preparation of this accessibility statement

This statement was prepared on 3 September 2020. It was last reviewed on 15 September 2020.

This website was last tested on 13 August 2020. The test was carried out by BT48.

We used this approach to deciding on a sample of pages to test: sections of the site were picked for analysis based on the most popular pages of the current LRA site according to Google Analytics and to give a subsection of functionality across the site.

You can read the full accessibility test report at