Customer Complaints Form

We are committed to providing a high standard of service to you, every time you contact us. We do recognise however, that occasionally we will not live up to your expectations or our promises.  If this happens we want to hear from you so that we can explore what went wrong and try to find a solution. If you want to make a complaint you will find contact details below.  Please note that any complaint must be made within six months of the date on which the incident happened.  Your feedback is important to us as it helps us to improve our services.

The Agency will discuss with the complainant if there is a need for interpreter support, specialist transport facilities, assistance with making information available in Braille, large print, audio and minority languages. If you have any queries please email:

Section 1 - About You

Please indicate how you would like us to contact you by ticking the boxes:

Section 2 - About Your Complaint

Outline the background to the complaint and give a brief description of what you think the Agency failed to do, or did wrongly.
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