Customer Complaints Form
This form is for making a complaint when you feel that the Labour Relations Agency has not lived up to your expectations. It should not be used for making a complaint about your place of work. If you do have an issue at work, please give our Workplace Information Service a call on 03300 555 300 for information about employment rights and responsibilities. We are happy to arrange the services of an interpreter if required.
We are committed to providing a high standard of service to you, every time you contact us. We do recognise however, that occasionally we will not live up to your expectations or our promises. If this happens we want to hear from you so that we can explore what went wrong and try to find a solution.
If you want to make a complaint about the Labour Relations Agency you will find contact details below. Please note that any complaint must be made within six months of the date on which the incident happened. Your feedback is important to us as it helps us to improve our services.
The Agency will discuss with the complainant if there is a need for interpreter support, specialist transport facilities, assistance with making information available in Braille, large print, audio and minority languages. If you have any queries please email: CustomerComplaints@lra.org.uk.