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Handling Difficult Conversations

Description

Conversations between managers and employees about issues such as irregular attendance, poor performance, bullying, and so on, can often be difficult and the ability to talk about sensitive and emotive issues is an integral part of line management.  This interactive and thought provoking seminar will help participants acquire the skills necessary to manage potentially difficult conversations.

Learning outcomes

At the end of this seminar participants will be able to:

  • recognise when a difficult conversation needs to take place
  • conduct an effective conversation using a practical step by step model
  • identity and deal with barriers in potentially difficult conversations
The seminar will last for 2.5 hours.
Location Date Spaces Book
Belfast Thursday, 10 January 2019 - 10:00am 13 Book Now
Derry/Londonderry Thursday, 07 February 2019 - 10:00am 19 Book Now
Belfast Thursday, 28 March 2019 - 10:00am 16 Book Now

Telephone Enquiry Point

The Agency’s Enquiry Point is available to employers, employees, trade unions and others. Enquiry Point advisors provide information and advice on a wide range of employment matters. The Enquiry Point is also an important contact point for identifying circumstances, or clients, who would benefit from being referred to other Agency services.

The Enquiry Point provides clear, confidential, independent and impartial advice to assist the caller in resolving issues in the workplace.

While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

03300 555 300
Monday - Friday 9.00am to 5.00pm
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