Handling Difficult Conversations


Conversations between managers and employees about issues such as irregular attendance, poor performance, bullying, and so on, can often be difficult and the ability to talk about sensitive and emotive issues is an integral part of line management.  This interactive and thought provoking seminar will help participants acquire the skills necessary to manage potentially difficult conversations.

Learning outcomes

At the end of this seminar participants will be able to:

  • recognise when a difficult conversation needs to take place
  • conduct an effective conversation using a practical step by step model
  • identity and deal with barriers in potentially difficult conversations
The seminar will last for 2.5 hours.
Location Date Spaces Book
Derry/Londonderry Tuesday, 07 May 2019 - 10:00am 11 Book Now

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While the advisors cannot provide a legal opinion they can help callers gain a better understanding of their rights and responsibilities as well as identifying possible options to help resolve their issues.

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