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Labour Relations Agency Customer Charter
This publication explains the standards you can expect from us when you use any of our services.
We want to hear what you think of our Charter and our services. This document also tells you how to provide feedback to us.
1871-1976
Index of employment-related statute (Acts and Orders) 1871-1976
Values
To achieve our vision and purpose, our values are to be progressive, ethical, exemplary and responsive. These values underpin all that we do.
Annual Review of Employment Law 2020
We have published the narrative and video links (part 1 and part 2) of our Annual Review of Employment Law 2020, which has been delivered through a number of partnership events by our Director of Employment Relations Services, Mark McAllister.
Independent appeals
The Agency also facilitates a range of independent appeals (mainly grievance, bullying / harassment and discipline), for example where the final stage of an organisation’s procedure offers the option of 'an independent appeal of the decision via the Labour Relations Agency'.
Annual Review of Employment Law - 2020
This page provides the narrative and video links (to part 1 and part 2) of our Annual Review of Employment Law 2020, which has been delivered through a number of partnership events, by our Director of Employment Relations Services, Mark McAllister.
Agency structure
The vision and objectives of the Labour Relations Agency are determined by a Board consisting of a Chair and nine members who are appointed by the Department for the Economy (DfE). Staff are direct employees of the Agency. They receive continuous training and development on changes in employment legislation and employment relations practice and procedures.
Employee-led Early Conciliation
From 27 January 2020 anyone who wishes to lodge a claim with the Industrial or Fair Employment Tribunal must first notify the Labour Relations Agency and discuss the option of Early Conciliation. You will not be able to proceed to tribunal without at least considering this option.
Arms-Length Body (ALB) Review of the Labour Relations Agency (LRA)
In April 2023 the Department for the Economy (DfE) engaged Business Consultancy Services (BCS) to complete a review of the Labour Relations Agency (LRA). The review was conducted in line with Cabinet Office guidance, namely Tailored Reviews: Guidance on Reviews of Public Bodies (May 2019) and Guidance on the undertaking of Reviews of Public Bodies (December 2022).
Employer-led Early Conciliation
Early Conciliation is available to employers who are dealing with a workplace dispute which could result in a claim being made to the Industrial or Fair Employment Tribunal. The employer's representative can also contact us to request Early Conciliation on the employer's behalf.