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Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below
Employment Document Toolkit - How to Register - Demo Video
This video provides step by step instructions on how to sign up to our new, free, online employment document toolkit.
Shared Parental Leave: A Good Practice Guide for Employers and Employees
The Work and Families (Northern Ireland) Act 2015 and associated regulations provide an opportunity for parents to take advantage of additional flexibility in the way they choose to care for a new arrival to the family.
Types of problems
Problems can arise in any workplace. Below are some examples, though not an exhaustive list. Employers, employees and their representatives may find it helpful to refer to the Labour Relations Agency's codes of practice, sample letters, flowcharts and guides. Our service is confidential and all our resources are free of charge to anyone working to prevent or resolve a workplace issue in Northern Ireland.
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Equality statement
The Labour Relations Agency fully supports the elimination of all forms of discrimination in employment.
1977-1994
Index of employment-related statute (Acts and Orders) 1977-1994
About the Labour Relations Agency
We provide a free, impartial and confidential employment relations service to those engaged in industry, commerce and the public services. Our services include the provision of advice on good employment practices and assistance with the development and implementation of employment policies and procedures. We are also active in resolving disputes through our conciliation, mediation and arbitration services.
Code of Practice on Disciplinary and Grievance Procedures - 3rd April 2011
This publication sets out how to manage discipline and grievance processes in line with legal requirements and best practice.
1995-1999
Index of employment-related statute (Acts and Orders) 1995-1999