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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Flexible Futures 2024
The Labour Relations Agency, in partnership with Timely Careers, and supported by the Department for the Economy, will host #FlexibleFutures24, a conference examining the case for flexible working, on Thursday 14 March 2024 in Stranmillis College, Belfast.Maternity, Paternity and Parental leave
Pregnant employees are entitled to up to one year’s maternity leave. Paternity leave is available if certain criteria are met. Parents are also entitled to 18 weeks’ unpaid leave for each child up to their 18th birthday.
Managing Performance
Managing employee performance is a continuous process and involves ensuring that employees are contributing to organisational aims and objectives. This seminar provides practical guidance on how organisations can do this. Participants will also receive direction on how to recognise and deal with unsatisfactory performance when it arises.
The seminar will last for 2.5 hours.