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About the Labour Relations Agency
We provide a free, impartial and confidential employment relations service to those engaged in industry, commerce and the public services. Our services include the provision of advice on good employment practices and assistance with the development and implementation of employment policies and procedures. We are also active in resolving disputes through our conciliation, mediation and arbitration services.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Volunteers
A volunteer is not an employee or a worker and does not have an employment contract.
Unfair dismissal claim
There are several ways a dismissal could be considered unfair.
We Are Moving!
On 6 December 2022, the Labour Relations Agency moved its Head Office to James House, 2-4 Cromac Avenue, the Gasworks, at the bottom of Belfast's Ormeau Road. Our Regional Office remains at Richmond Chambers, The Diamond, Derry/L'Derry. Read more here.
Please note that phone numbers (03300 555 300 and 03300 552 220) and email addresses will remain the same.
However, there is a wealth of guides and resources on our website which may still have our old Gordon Street address. We are working our way through these to update them with the new address.
Minimum Wage
The National Minimum Wage Act 1998 created a minimum wage across the UK.
The hourly rate for the minimum wage depends on your age and whether you’re an apprentice and it changes every 1 April.