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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Volunteers
A volunteer is not an employee or a worker and does not have an employment contract.
LRA Publishes Guidance on Bank Holiday for Queen Elizabeth's Funeral
The Labour Relations Agency has published guidance for employers and employees following the death of Queen Elizabeth II, in relation to the special bank holiday that has been confirmed for Monday 19 September 2022.
Read more here.
385 Employment (Miscellaneous Provisions) (1990 Order) (Commencement No.2) Order (Northern Ireland) 1997
This Order brings into operation, as of 24/8/97, all of the remaining provisions of the 1990 Order and addresses matters of a technical nature regarding repeals etc (eg) Section 117A of the Factories Act (Northern Ireland) 1965.
Unfair dismissal claim
There are several ways a dismissal could be considered unfair.
No 104 The Maternity and Parental Leave etc. (Amendment) Regulations (Northern Ireland) 2015
These Regulations amend the Maternity and Parental Leave etc. Regulations (Northern Ireland) 1999. The purpose of doing so is to remove the limitation on parental leave so that it may be taken at any time before a child’s eighteenth birthday.