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Problems at work?
What you need to know about dealing with problems at work.
This leaflet provides information for employees in Northern Ireland. This leaflet does not provide legal advice.
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Advice on Recruitment, Selection and Induction
This booklet is designed to provide employers with guidance in carrying out recruitment, selection and induction activities.
Conciliation Explained
If someone has lodged a claim to the tribunal about their employment rights a copy is sent to the Labour Relations Agency.
We have a legal duty to offer Conciliation in most cases when someone has a complaint about their employment rights even if no claim has been made to the Tribunal service.
Insolvency Information Pack
April 2024
- HAVE YOU LOST YOUR JOB?
- IS YOUR EMPLOYER EXPERIENCING FINANCIAL DIFFICULTIES?
- HAS THIS RESULTED IN YOU NOT RECEIVING PAYMENTS OWED E.G. NOTICE/REDUNDANCY PAY, HOLIDAY PAY, WAGES?
- ARE YOU UNSURE OF WHAT YOU SHOULD DO NEXT?
Advice on Managing Poor Performance
This booklet is designed to provide employers with guidance on identifying the causes of and dealing with instances of poor work performance.
Advice on Managing Difficult Conversations
The ability to be able to talk about very sensitive and emotive issues is an integral part of effective line management and can be critical to managing performance, promoting attendance and improving team dynamics. These difficult conversations should not be avoided.
Flexible Working - The Law and Good Practice - A Guide for Employers
This publication is divided into three main parts: