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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Advice on Handling Discipline and Grievances at Work
This guide is purely advisory. It complements the Agency’s Code by giving more practical advice and guidance that employers and employees and their representatives will often find helpful both in general terms and in respect of individual cases.
LRA Podcast - 'Challenging Workplaces' - Part 1
In this first episode of the Labour Relations Agency's podcast, entitled 'Challenging Workplaces', Mark McAllister, Director of Employment Relations Services and Keelin Kelly, Communications Manager, discuss societal issues that are now also being recognised as workplace issues - such as domestic violence, menopause and gender identity.
Webinar - Conducting Employment Investigations
This webinar will show how to plan and successfully execute an investigation, the legal framework and best practice for carrying out an investigation and will also give information on dealing with difficult issues.
An Examination of Recent and Likely Future Developments in Employment Law in Northern Ireland
Patricia Maxwell
JANUARY 2004
Advice on Non-union Representation in the Workplace
This guide is for employers and non-union workplace representatives. It gives advice on the provision of time off, training and facilities to enable non-union representatives to carry out their duties. It covers statutory and non-statutory representatives.
The Transposition into Ireland and NI of the European Directives on Fixed Term Work and Working Time
This report has been prepared by Marguerite Bolger and Barry Fitzpatrick for the Labour Relations Commission and the Labour Relations Agency. It contains an examination of the transposition in Ireland and Northern Ireland of the Fixed Term Work Directive and the Working Time Directive, together with analysis of relevant case law.
Disclosure of information to trade unions for collective bargaining purposes
The Agency has a duty to provide practical guidance on the application of Articles 39 and 40 of the Industrial Relations (Northern Ireland) Order 1992 (“the 1992 Order”) in relation to the disclosure of information by employers to trade unions for the purpose of collective bargaining.