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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Disclosure of information to trade unions for collective bargaining purposes
The Agency has a duty to provide practical guidance on the application of Articles 39 and 40 of the Industrial Relations (Northern Ireland) Order 1992 (“the 1992 Order”) in relation to the disclosure of information by employers to trade unions for the purpose of collective bargaining.
Leaflet 7. Rules and Procedures
February 2016
Good company rules benefit employers and employees.
Advice on Handling Discipline and Grievances at Work
This guide is purely advisory. It complements the Agency’s Code by giving more practical advice and guidance that employers and employees and their representatives will often find helpful both in general terms and in respect of individual cases.
Advice on Conducting Employment Investigations
This guide is designed primarily for medium-sized organisations in Northern Ireland but the core principles apply as much to small and micro-employers as well as multi-nationals.
Code of Practice on Disciplinary and Grievance Procedures - 3rd April 2011
This publication sets out how to manage discipline and grievance processes in line with legal requirements and best practice.
Cookies policy
When we provide services, we want to make them easy, useful and reliable.
Webinar - Handling Workplace Grievances
In the ever-evolving landscape of the modern workplace, it's crucial to understand how to effectively manage and address grievances. Whether you're an employee, a manager, or an HR professional, having a solid grasp of the grievance process is essential for maintaining a healthy and productive work environment.
In this webinar, we'll explore the following key areas:
- Understanding the legislative framework underpinning workplace grievances in Northern Ireland.
- Awareness of general principles supporting an effective procedure.
- The process for handling grievances.
- Dealing with common issues that may arise.
Advice on Social Media and the Employment Relationship
It's hard to think of a bigger change in the workplace over the last 10 years than the arrival of social media as a means of communication. Their rapid rise in prevalence and importance is changing the nature of work and how it balances with our private lives.
Flexible Working: The Right to Request and Duty to Consider
Under provisions set out in the Employment Rights (Northern Ireland) Order 1996 and regulations made under it, all employees have a statutory right to ask their employer for a change to their contractual terms and conditions of employment to work flexibly.