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Business Plan 2013-14
Key Governance Documents
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Variation of Contract Supplementary Guidance - July 2020
This document provides useful guidance on the topic of variation of contract. It can be downloaded alongside our webinar on the same topic.
Leaflet 7. Rules and Procedures
February 2016
Good company rules benefit employers and employees.
Webinar - Difficult Conversations
This webinar provides guidance on how to manage difficult conversations in the workplace.
Webinar - Supporting Mental Health in the Workplace
This webinar offers guidance on how to manage mental health issues in the workplace.
Employment Document Toolkit - How to Register - Demo Video
This video provides step by step instructions on how to sign up to our new, free, online employment document toolkit.
Webinar - Discipline and Grievance
This webinar covers information pertaining to discipline and grievance with a focus on policy, guidelines, practices, standards, rules, regulations and compliance.
Webinar - Basic Employment Rights for Young People
This short webinar provides a whistle-stop tour of basic employment rights relevant to young people starting out on their employment journey.
Webinar - Maternity Leave and Pay
This short webinar focuses on legal rights, types of maternity leave, how pay is calculated, maternity discrimination, returning to work and breastfeeding.