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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
No. 132 Statutory Paternity Pay and Statutory Adoption Pay (Amendment) Regulations (Northern Ireland) 2004
These Regulations amend provisions in three statutory instruments relating to statutory paternity pay and statutory adoption pay. Amongst other things the Regulations address: entitlement, amendments, modifications, ‘partner’, the relevant week, adoption from overseas and relevant week.
No 94 The Statutory Shared Parental Pay (General) Regulations (Northern Ireland) 2015
These Regulations come into operation on 15/3/15 and set out the qualifying requirements that must be satisfied by an employee, and also by their partner, for the employee to qualify for statutory shared parental pay.
No. 78 The Trade Union Ballots and Elections (Independent Scrutineer Qualifications) Order (Northern Ireland) 2010
These Rules revoke the previous provisions from 1992 and the subsequent amendments in 2003. These Rules amend provisions of the 1995 Trade Union and Labour Relations (NI) Order regarding certain trade union related ballots being supervised (as arranged by the trade union) by a qualified independent person (Scrutineer).
Effective Joint Committees
This Guide provides information on Joint Committees which promote positive working relationships between employees or their representatives with employers, and encourage good engagement and sound communications.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
No 140 The Social Security (Maternity Allowance) (Miscellaneous Amendments) Regulations (Northern Ireland) 2014
These Regulations come into effect on 18/5/14 and are derived from changes brought in by reforms under Statutory Rule 102 above. Section 35B provides an entitlement to maternity allowance for women who work with a spouse or civil partner who is engaged in self-employment.
No. 1902 The National Minimum Wage Regulations (1999) Amendment Regulations (2009)
These Regulations amend the 1999 Regulations as of 1/10/09. The regulations amend the NMW rates which now stand at - £5.80 for the principal rate (22 years old +), £4.83 for the 18-21 yr old rate and £3.57 for those who are between compulsory school leaving age and 18.
Leaflet 7. Rules and Procedures
February 2016
Good company rules benefit employers and employees.
No 319 The Safeguarding Vulnerable Groups (Prescribed Criteria and Miscellaneous Provisions) (Amendment) Regulations (Northern Ireland) 2012
These Regulations come into operation on 10/9/12 and amend the Safeguarding Vulnerable Groups (Prescribed Criteria and Miscellaneous Provisions) Regulations (Northern Ireland) 2009 which prescribe the criteria which determine whether a person should be included automatically in the children’s barred list or the adults’ barred list maintained by the Independent Safeguarding Authority under Article 6 of the Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 (“the 2007 Order”).