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LRA response to DEL review of the NI employment dispute resolution system
4th September 2009
This paper gives the Agency's response to the Department of Employment and Learning's consultation questions.
Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below
The Value of Trade Unions - Podcast
In the 7th Podcast in our “Challenging Workplaces” series, we discuss the value of trade unions in the workplace.
LRA Director Mark McAllister, is joined by Nita Clarke OBE, Director of the Involvement & Participation Association (IPA), Jacquie White, General Secretary of the Ulster Teachers Union (UTU) and Clare Moore, Equality and Social Affairs Officer with the Northern Ireland Committee of the Irish Congress of Trade Unions (NIC ICTU).
Steps to resolve
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Advice on Handling Discipline and Grievances at Work
This guide is purely advisory. It complements the Agency’s Code by giving more practical advice and guidance that employers and employees and their representatives will often find helpful both in general terms and in respect of individual cases.
Conciliation Explained
If someone has lodged a claim to the tribunal about their employment rights a copy is sent to the Labour Relations Agency.
We have a legal duty to offer Conciliation in most cases when someone has a complaint about their employment rights even if no claim has been made to the Tribunal service.
Business Plan 2011-12
Key Governance Documents