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Guide to LRA Services
February 2013
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Types of employment status
There are different types of employment status, including agency workers, apprentices, piece workers, posted workers and young workers. Further information on each is provided below.
Guide to LRA Services (Cantonese Translation)
November 2011
Guide to LRA Services (Polish Translation)
November 2011
Employee grievances
November 2021
This Information Note provides guidance on general principles in relation to employee grievances. It is not a substitute for the Agency’s Code of Practice on Disciplinary and Grievance Procedures.
Four Day Working Week Podcast
In the fourth podcast in the "Challenging Workplaces" series, we discuss the four day week, and whether it might be time to reassess the traditional Monday to Friday working pattern in the modern workplace.
Annual Review of Employment Law - Mark McAllister - November 2020
This document provides an overview of our 'Annual Review of Employment Law', which is delivered through a number of partnership events, by our Director of Employment Relations Services, Mark McAllister.
Five Ways to Wellbeing Poster
This poster is available to download and display around the workplace, to remind people of positive things they can do to help manage their mental wellbeing.