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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Developments in employment law in Northern Ireland
Patricia Maxwell
FEBRUARY 2005
Hybrid Working Podcast
Hybrid working is one of the biggest drivers of change for organisations in the UK and Ireland. We are joined by leading HR practitioner, thinker and author, Gary Cookson and Ana Desmond, Senior Economist at the University of Ulster, and co-author of recent research "Is remote working, working?", to discuss how organisations should approach the topic, and ways they can get it working for them.
Advice on Managing Poor Performance
This booklet is designed to provide employers with guidance on identifying the causes of and dealing with instances of poor work performance.
Steps to resolve
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.
An Examination of Recent and Likely Future Developments in Employment Law in Northern Ireland
Patricia Maxwell
JANUARY 2004
Shared Parental Leave: A Good Practice Guide for Employers and Employees
The Work and Families (Northern Ireland) Act 2015 and associated regulations provide an opportunity for parents to take advantage of additional flexibility in the way they choose to care for a new arrival to the family.
Information on the Rights of Workers in Northern Ireland (Cantonese Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Latvian Translation)
Updated February 2016