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Employee grievances
November 2021
This Information Note provides guidance on general principles in relation to employee grievances. It is not a substitute for the Agency’s Code of Practice on Disciplinary and Grievance Procedures.
Gifts and Hospitality Register 1st April 2015 - 31st March 2016
Anonymised Gifts and Hospitality Register 01.04.2015 - 31.03.2016
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Gifts and Hospitality Register 1st April 2014 to 31st March 2015
Anonymised Gifts and Hospitality Register 01.04.2014 to 31.03.2015
Business Plan 2015-16
Key Governance Documents
Disability Action Plan 2012 - 2015
June 2012