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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below
Flexible Futures 2024
The Labour Relations Agency, in partnership with Timely Careers, and supported by the Department for the Economy, will host #FlexibleFutures24, a conference examining the case for flexible working, on Thursday 14 March 2024 in Stranmillis College, Belfast.
Labour Relations Agency Corporate Plan 2017-2021
This Corporate Plan covers the four-year period from April 2017 to March 2021. It sets out how the Agency intends to contribute to the effectiveness of the Northern Ireland labour market through the delivery of high quality employment relations services.
Gifts and Hospitality Register 1st April 2015 - 31st March 2016
Anonymised Gifts and Hospitality Register 01.04.2015 - 31.03.2016
Gifts and Hospitality Register 1st April 2016 – 31st March 2017
Anonymised Gifts and Hospitality Register 01.04.2016 - 31.03.2017
Gifts and Hospitality Register 1st April 2014 to 31st March 2015
Anonymised Gifts and Hospitality Register 01.04.2014 to 31.03.2015
#FlexibleFutures24 - Highlights Video
This video provides an overview of our #FlexibleFutures24 conference on 14 March 2024.
What a great day it was hearing from lots of inspirational speakers with a wealth of evidence about how to make flexible working work! We are grateful to all our speakers and attendees for making it such a success, and especially to our partners, Timely Careers and the Department for the Economy for the key role they played in making the conference happen.
Shared Parental Leave: A Good Practice Guide for Employers and Employees
The Work and Families (Northern Ireland) Act 2015 and associated regulations provide an opportunity for parents to take advantage of additional flexibility in the way they choose to care for a new arrival to the family.
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