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Resolving problems
Issues and problems can arise in any workplace. If not resolved they can cause lasting damage to individuals, to the business and to relationships. It is important to ensure there are fair processes in place to deal with problems and that organisations adopt a best practice approach. We run free training seminars and briefings and have guides, template policies and flowcharts to help. Where additional support is needed we offer free, impartial and confidential conciliation, mediation and arbitration services.
Joint Newsletter between the Labour Relations Agency and the Equality Commission for Northern Ireland June 2012
Our second edition examines some key issues and cases that impact on organisations throughout Northern Ireland, including - complying with The Bribery Act (2010); pending changes in employment law in GB, “equality law in GB, ROI and NI - similar but not the same” and assistance for small employers provided by both the Labour Relations Agency and the Equality Commission.
Webinar - Handling Workplace Grievances
In the ever-evolving landscape of the modern workplace, it's crucial to understand how to effectively manage and address grievances. Whether you're an employee, a manager, or an HR professional, having a solid grasp of the grievance process is essential for maintaining a healthy and productive work environment.
In this webinar, we'll explore the following key areas:
- Understanding the legislative framework underpinning workplace grievances in Northern Ireland.
- Awareness of general principles supporting an effective procedure.
- The process for handling grievances.
- Dealing with common issues that may arise.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Leaflet 2. Plan Your Employment Needs
February 2016
By keeping up-to-date employee information on personnel records, businesses can make sure that unexpected changes to their employment needs are kept to a minimum.
Webinar - Basic Employment Rights for Young People
This short webinar provides a whistle-stop tour of basic employment rights relevant to young people starting out on their employment journey.
Deductions from wages by employers
February 2016
The Wages (Northern Ireland) Order 1988 repealed various Truck Acts 1831 to 1940 and the Payment of Wages Act (Northern Ireland) 1970 and made changes to the law governing the way in which wages were paid.
Webinar - Pregnancy at Work
This short webinar provides a whistle-stop tour of pregnancy at work. It covers notification, arranging cover, health and safety, antenatal care, pregnancy discrimination and returning to work.
Shared Parental Leave: A Good Practice Guide for Employers and Employees
The Work and Families (Northern Ireland) Act 2015 and associated regulations provide an opportunity for parents to take advantage of additional flexibility in the way they choose to care for a new arrival to the family.
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