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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
1995-1999
Index of employment-related statute (Acts and Orders) 1995-1999
Labour Relations Agency Accessibility Statement
Accessibility statement for www.lra.org.uk
This accessibility statement applies to the website of the Labour Relations Agency.
2016-Present
Index of employment-related statute (Acts and Orders) 2016-Present
CMRS Statistics - Quarter 3 2020-2021
This spreadsheet sets out our conciliation statistics for the third quarter of 2020-2021 (October, November, December 2020).
1977-1994
Index of employment-related statute (Acts and Orders) 1977-1994
Privacy Notice
LRA (Labour Relations Agency) Privacy Policy
Shared Parental Leave: A Good Practice Guide for Employers and Employees
The Work and Families (Northern Ireland) Act 2015 and associated regulations provide an opportunity for parents to take advantage of additional flexibility in the way they choose to care for a new arrival to the family.