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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Steps to resolve
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.
No.286 The Corporate Manslaughter and Corporate Homicide (2007 Act) (Commencement) Order (Northern Ireland) 2012
This Order brings into force on 3rd September 2012 section 2(1)(d) of the Corporate Manslaughter and Corporate Homicide Act 2007.
No 96 The Statutory Adoption Pay (Curtailment) Regulations (Northern Ireland) 2015
These Regulations come into operation from 15/3/15 and enable an adopter to give notice to end statutory adoption pay early on a specific future date.
Deductions
This section covers deduction from pay for employers and employees.
Hiring
A positive recruitment experience gets the working relationship off to the best start. It is important to follow a number of steps and adopt a best practice approach.
No 211 The Social Security (Maternity Allowance) (Earnings) (Amendment) Regulations (Northern Ireland) 2015
These Regulations come into operation on 6/4/15 and they essentially amend the Social Security (Maternity Allowance) (Earnings) Regulations (Northern Ireland) 2000 in consequence of section 2 of and Schedule 1 to the National Insurance Contributions Act 2015 (c. 5).
No. 520 The Civil Partnership Act 2004 (Amendment to Subordinate Legislation) Order (Northern Ireland) 2005
Although the main impact on Northern Ireland employment legislation in the area of civil partnership comes from the Civil Partnership Act (2004) (for example, Section 252 and Schedule 29) itself, the above Order addresses other changes in the employment sphere.
320 Race Relations (Interest on Awards) Order (Northern Ireland) 1997
This Order makes provision in relation to interest on awards and compensation orders in the context of race relations and it addresses issues such as day to day accrual, calculation, rule departure, written details and so on.
391 Disability Discrimination (Exemption for Small Employers) Order (Northern Ireland) 1998
This Order lowers the small employer exemption threshold (available under Section 7 (1)) from 20 employees to 15 employees.