Welcome to the Labour Relations Agency

We provide an impartial and confidential employment relations service to those engaged in industry, commerce and the public services. Our services include the provision of advice on good employment practices and assistance with the development and implementation of employment policies and procedures. We are also active in resolving disputes through our conciliation, mediation and arbitration services.

When people contact the Labour Relations Agency it is quite often because things are not going well in the workplace and this can be upsetting and, at times, emotional. We are here to help by listening, giving non-directive advice or whichever service we can provide in a free, impartial and independent manner. Whilst our staff are trained to handle difficult calls and callers in an understanding and empathetic way, we cannot tolerate our staff being subjected to any form of verbal abuse, bullying or harassment.

When a customer’s behaviour crosses the threshold from being upset to becoming abusive, we have advised our staff to follow an operational guideline to get them out of harm’s way and away from the abusive caller. Work can be hard enough without taking it out on someone who is here to help if they can, so please respect our staff.