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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below
Jury service
Jury service is a public duty.
Study or training
Employees aged 16 or 17 who have not achieved a certain standard in their education or training have the right to reasonable time off with pay to study or train for a relevant qualification which will help them towards that standard.
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
LRA Public Meeting to Focus on Introduction of New ‘Early Conciliation’ Service
New workplace dispute resolution service required by Employment Act (NI) 2016
Mediation
An independent mediator can sometimes help resolve grievance or disciplinary issues. There is no charge for using the Labour Relations Agency's mediation service.
Types of contracts
In addition to contracts of employment, a number of other types of contracts exist.
Employer-Led Conciliation Service Non-Employment Tribunal (Non-ET) Interim Delivery Arrangements
In line with existing public health advice and the Agency’s consequent decision to halt all face-to-face contact between staff and service users it has been necessary to rethink the practical arrangements governing delivery of a number of the Agency’s services including the Employer-Led (Non-ET) Conciliation Service.
547 Employment Rights (Health Service Employers) Order (Northern Ireland) 1996
This Order relates to the issue of continuity of employment in the context of undergoing professional training and being employed successively by a number of different health service employers.