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Types of problems
Problems can arise in any workplace. Below are some examples, though not an exhaustive list. Employers, employees and their representatives may find it helpful to refer to the Labour Relations Agency's codes of practice, sample letters, flowcharts and guides. Our service is confidential and all our resources are free of charge to anyone working to prevent or resolve a workplace issue in Northern Ireland.
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Equality statement
The Labour Relations Agency fully supports the elimination of all forms of discrimination in employment.
1977-1994
Index of employment-related statute (Acts and Orders) 1977-1994
About the Labour Relations Agency
We provide a free, impartial and confidential employment relations service to those engaged in industry, commerce and the public services. Our services include the provision of advice on good employment practices and assistance with the development and implementation of employment policies and procedures. We are also active in resolving disputes through our conciliation, mediation and arbitration services.
1995-1999
Index of employment-related statute (Acts and Orders) 1995-1999
547 Employment Rights (Health Service Employers) Order (Northern Ireland) 1996
This Order relates to the issue of continuity of employment in the context of undergoing professional training and being employed successively by a number of different health service employers.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
No. 208 Code of Practice (Access to Workers during Recognition and De-recognition Ballots) (Appointed day) Order (Northern Ireland) 2001
This Order brings into operation, as of 17/6/01, the Code of Practice on Access to workers during Recognition and Derecognition Ballots which is admissible in evidence in any proceedings before a Court, Industrial Tribunal, Industrial Court and these bodies will be able to take into account any part of the Code that is deemed relevant.
Labour Relations Agency Customer Charter
This publication explains the standards you can expect from us when you use any of our services.
We want to hear what you think of our Charter and our services. This document also tells you how to provide feedback to us.