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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Essentials of Employment Law
This seminar is a perfect introduction to the essentials of employment law.
No. 208 Code of Practice (Access to Workers during Recognition and De-recognition Ballots) (Appointed day) Order (Northern Ireland) 2001
This Order brings into operation, as of 17/6/01, the Code of Practice on Access to workers during Recognition and Derecognition Ballots which is admissible in evidence in any proceedings before a Court, Industrial Tribunal, Industrial Court and these bodies will be able to take into account any part of the Code that is deemed relevant.
Employer-Led Conciliation Service Non-Employment Tribunal (Non-ET) Interim Delivery Arrangements
In line with existing public health advice and the Agency’s consequent decision to halt all face-to-face contact between staff and service users it has been necessary to rethink the practical arrangements governing delivery of a number of the Agency’s services including the Employer-Led (Non-ET) Conciliation Service.
Advice on Trade Union Representation in the Workplace
This guide is for employers, trade unions and union workplace representatives. It gives advice on the provision of time off, training and facilities to enable union representatives to carry out their duties. It covers statutory and non-statutory representatives.
Webinar - Conducting Employment Investigations
This webinar will show how to plan and successfully execute an investigation, the legal framework and best practice for carrying out an investigation and will also give information on dealing with difficult issues.
Early Conciliation
The Labour Relations Agency provides an Early Conciliation service following a change in NI employment law which took effect on 27 January 2020. This service helps to resolve workplace disputes in a legally binding way, without the need to take a case to the Industrial or Fair Employment Tribunal. Click below for more information or to make an Early Conciliation notification.
Labour Relations Agency Certificate in Effective Line Management Practice
The Labour Relations Agency is pleased to offer the Autumn 2021 programme of the Certificate in Effective Line Management Practice.
Labour Relations Agency Certificate in Effective Line Management Practice
The Labour Relations Agency is pleased to offer the first public 2022 programme of the Certificate in Effective Line Management Practice.
Hiring
A positive recruitment experience gets the working relationship off to the best start. It is important to follow a number of steps and adopt a best practice approach.