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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Dependants Leave
An employee is allowed a reasonable amount of time to deal with unexpected or sudden emergencies concerning a dependant. This is unpaid unless contractual arrangements state otherwise.
Webinar - Staff Retention
This webinar looks at staff retention, the essential elements that make up a retention strategy and the tangible benefits to an organisation of retaining good staff.
Paternity Leave
Paternity leave allows parents to take time off from their work to have time with their child following a birth.
Five Ways to Wellbeing Poster
This poster is available to download and display around the workplace, to remind people of positive things they can do to help manage their mental wellbeing.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
Safe at Home, Safe at Work - Guidance on Domestic Violence and Abuse
This joint guide provides advice and recommendations for employers and trade unions in terms of providing support for employees who may be experiencing domestic violence or abuse.
Webinar - Pregnancy at Work
This short webinar provides a whistle-stop tour of pregnancy at work. It covers notification, arranging cover, health and safety, antenatal care, pregnancy discrimination and returning to work.
Informal actions
Whether it’s the employer who needs to raise an issue with an employee, or an employee who would like to make a complaint to their employer, it is useful to consider in the first instance whether an informal approach could be taken to resolve the matter.
Four Day Working Week Podcast
In the fourth podcast in the "Challenging Workplaces" series, we discuss the four day week, and whether it might be time to reassess the traditional Monday to Friday working pattern in the modern workplace.