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Disputes and Their Management in the Workplace – A Survey of Employers in Northern Ireland
This report sets out the findings of research into the resolution of workplace disputes in Northern Ireland.
Common Workplace Adjustments for Staff Experiencing Mental Ill Health
This document sets out suggestions as to how to support mental health in the workplace by making adjustments and providing assistance to support staff to fulfil their role.
Managing Bereavement in the Workplace
This guidance aims to help employers manage this difficult situation through appropriate and sensitive discussions with their employee, both in the immediate aftermath of bereavement and in the longer term.
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
CMRS Statistics - Quarter 1 2021-2022
This spreadsheet provides our conciliation service statistics for the first quarter (April, May, June) of 2021 - 2022.
CMRS Statistics - Quarter 2 2021-2022
This spreadsheet provides our conciliation service statistics for the first quarter (April, May, June) of 2021 - 2022.
CMRS Statistics - Quarter 1 2020-2021
This spreadsheet provides our conciliation service statistics for the first quarter (April, May, June) of 2020-21.
Arbitration Explained
Arbitration
Arbitration involves an independent and impartial person called an arbitrator (acting alone or chairing a panel) being appointed by the Labour Relations Agency to make a decision on a dispute. This decision is based on the evidence presented by the parties to that dispute.
CMRS Statistics - Quarter 2 2020-2021
This spreadsheet sets out our conciliation statistics for the second quarter of 2020-2021 (July, August, September 2020).