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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Early Conciliation Notification Form
The Early Conciliation notification form can be either be downloaded from our website below, or can be collected from either our Belfast office or Regional Office. You can complete the form and post it to either our office in Belfast or our Regional office. The addresses are noted below.
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Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below
Disciplinary matters
February 2016
This Information Note provides guidance on general principles in relation to discipline. It is not a substitute for the Agency’s Code of Practice on Disciplinary and Grievance Procedures.
Disputes and Their Management in the Workplace – A Survey of Employers in Northern Ireland
This report sets out the findings of research into the resolution of workplace disputes in Northern Ireland.
Rights and responsibilities
Both employers and employees have certain rights and responsibilities towards each other. Some will apply to everyone in the workplace, while others will be dependent on the individual’s working status.
Common Workplace Adjustments for Staff Experiencing Mental Ill Health
This document sets out suggestions as to how to support mental health in the workplace by making adjustments and providing assistance to support staff to fulfil their role.
Managing Bereavement in the Workplace
This guidance aims to help employers manage this difficult situation through appropriate and sensitive discussions with their employee, both in the immediate aftermath of bereavement and in the longer term.