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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
EARLY CONCILIATION COMING TO NI 27 JANUARY 2020
Following a change in employment law, the Labour Relations Agency will provide a new service to employees, employers, and their representatives.
Annual Review of Employment Law - Mark McAllister - November 2020 - video Part 1
This video is the first half of our Director of Employment Relations Services, Mark McAllister's presentation of our Annual Review of Employment Law, delivered in November 2020.
Annual Review of Employment Law - Mark McAllister - November 2020 - video Part 2
This video is the second half of our Director of Employment Relations Services, Mark McAllister's presentation of our Annual Review of Employment Law, delivered in November 2020.
Harrassment and Bullying at Work - Promoting an Inclusive Workplace
This guide outlines the steps to building an inclusive workplace and includes signposts to other guidance published by the Equality Commission and the Labour Relations Agency.
The guidance is designed to be of practical use to employers, trade unions or employee representatives when developing and implementing policies in the areas of harassment and bullying.
Gifts and Hospitality Register 1st April 2015 - 31st March 2016
Anonymised Gifts and Hospitality Register 01.04.2015 - 31.03.2016
Gifts and Hospitality Register 1st April 2016 – 31st March 2017
Anonymised Gifts and Hospitality Register 01.04.2016 - 31.03.2017
Time Off - Rights and Responsibilities
February 2016
This Information Note gives a brief outline of statutory rights to time off work. It includes basic information on who is entitled to the rights to time off work, links to other useful sources of further information and how people complain if they are denied a right they believe they are entitled to.