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Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
The National Minimum Wage (Amendment) Regulations 2021
These Regulations are the annual amendments to the National Minimum Wage legislation which has existed since 1999 and they come into effect on 1/4/20. The National Minimum Wage (Amendment) (No. 2) Regulations 2021
Landmark Holiday Pay case concluded by UK Supreme Court
The long awaited decision from the Supreme Court in the case of Chief Constable of Police Service of Northern Ireland v Agnew and others [UKSC33] was passed down on the 04/10/2023.
In essence the case was about how to properly calculate holiday pay and how far back claims can go where the amount was miscalculated.
Lyons to bring forward Miscarriage Leave and Pay regulations for NI
Economy Minister Gordon Lyons today launched a consultation which will bring forward dedicated legislation for Miscarriage Leave and Pay in Northern Ireland.
Do you need assistance to complete the Early Conciliation form?
If you are unable to complete the Early Conciliation notification form online you can:
- contact the Labour Relations Agency on 03300 552 224 and a staff member will take the details over the phone;
- download and complete the form by hand and post it to one of the Labour Relations Agency's offices at:
2-16 Gordon Street, Belfast, BT1 2LG or
3rd Floor, Richmond Chambers, The Diamond, Derry/Londonderry, BT48 6HN; or
- call in to one of our offices where we can provide a private space for you to complete the online form.
Agency structure
The vision and objectives of the Labour Relations Agency are determined by a Board consisting of a Chair and nine members who are appointed by the Department for the Economy (DfE). Staff are direct employees of the Agency. They receive continuous training and development on changes in employment legislation and employment relations practice and procedures.
Amendment to the Working Time Regulations - Pay and Carryover of holidays
The Working Time (Amendment) Regulations (Northern Ireland) 2023 came into force on 1st January 2024 and set out the legal obligations on carry over of holiday and what constitutes pay for the purposes of calculating holiday pay.
Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below
Social Media House Rules
Guidance for friends and followers of LRA social media accounts.
The Labour Relations Agency has a number of social media accounts including Facebook, Twitter, Linked In and You Tube. We do not endorse any private companies or individuals even if we're 'friends' with or 'follow' their social media accounts.
We reserve the right to delete posts or comments from our social media channels without warning if we believe they:
- are defamatory or libellous;
- breach Data Protection Regulations;
- use obscene or foul language;
- are distasteful, offensive or antagonistic;
- are political or electioneering in nature; or
- are advertising or promotional in nature without the prior agreement of the Labour Relations Agency.
Any persistent offenders may be blocked without prior notice.
The Labour Relations Agency's decision is final.
Holidays and Leave
Employees and workers are entitled to various types of leave depending on their circumstances and the length of time they have been employed.