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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Advice on Managing Poor Performance
This booklet is designed to provide employers with guidance on identifying the causes of and dealing with instances of poor work performance.
Practical Guide to Hybrid Working - LRA - October 2021
This practical guide offers support to those considering introducing hybrid working in their organisations. It sets out the key considerations and offers a sample policy. Free to download.
Labour Relations Agency Arbitration Scheme - Guide to the Scheme
Revised January 2013
The Agency was given the power to introduce the Scheme by the Industrial Relations (Northern Ireland) Order 1992, as amended, and the Fair Employment and Treatment (Northern Ireland) Order 1998. Subsequently, the Scheme has been established by means of the Labour Relations Agency Arbitration Scheme Order (Northern Ireland) 2012.
The Transposition into Ireland and NI of the European Directives on Fixed Term Work and Working Time
This report has been prepared by Marguerite Bolger and Barry Fitzpatrick for the Labour Relations Commission and the Labour Relations Agency. It contains an examination of the transposition in Ireland and Northern Ireland of the Fixed Term Work Directive and the Working Time Directive, together with analysis of relevant case law.
Managing Bereavement in the Workplace
This guidance aims to help employers manage this difficult situation through appropriate and sensitive discussions with their employee, both in the immediate aftermath of bereavement and in the longer term.
Current Vacancies - Working for the Labour Relations Agency
When there are vacancies at the Agency we will post the information here.
Labour Relations Agency Disability Action Plan 2020-2023
This action plan follows on from our 2015-2018 action plan and outlines how the Agency intends to implement a number of meaningful actions which we believe will impact positively on both disabled staff and users of our services.
The purpose of our Disability Action Plan is to look at things we could be doing to promote positive attitudes towards disabled people and to encourage their participation in our work areas.