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Flexible Working: The Right to Request and Duty to Consider
Under provisions set out in the Employment Rights (Northern Ireland) Order 1996 and regulations made under it, all employees have a statutory right to ask their employer for a change to their contractual terms and conditions of employment to work flexibly.
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Webinar - Handling Workplace Grievances
In the ever-evolving landscape of the modern workplace, it's crucial to understand how to effectively manage and address grievances. Whether you're an employee, a manager, or an HR professional, having a solid grasp of the grievance process is essential for maintaining a healthy and productive work environment.
In this webinar, we'll explore the following key areas:
- Understanding the legislative framework underpinning workplace grievances in Northern Ireland.
- Awareness of general principles supporting an effective procedure.
- The process for handling grievances.
- Dealing with common issues that may arise.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
Guide to LRA Services
February 2013
Managing Bereavement in the Workplace
This guidance aims to help employers manage this difficult situation through appropriate and sensitive discussions with their employee, both in the immediate aftermath of bereavement and in the longer term.
Workplace policies
Clear workplace policies and procedures help organisations to be productive, efficient and maintain high levels of staff morale. Ensuring that everyone knows how and why things are done is a key component in establishing best employment practice. Check out our free 'Employment Document Toolkit' to create your own policies and procedures that adhere to legal requirements and best practice, and which meet the particular needs of your organisation.
Disciplinary matters
February 2016
This Information Note provides guidance on general principles in relation to discipline. It is not a substitute for the Agency’s Code of Practice on Disciplinary and Grievance Procedures.
Guide to LRA Services (Cantonese Translation)
November 2011
Guide to LRA Services (Polish Translation)
November 2011