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Labour Relations Agency (Customer Standards of Service March 2024)
You can access the Labour Relations Agency's Customer Standards of Service by clicking on the link below
Who is an employee?
There are differences between ‘employees’, ‘workers’ and ‘contractors’. These differences in status can affect rights and responsibilities in the workplace.
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Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Pay and wages
Employees and workers receive some form of payment in return for the work they do.
Rights and responsibilities
Both employers and employees have certain rights and responsibilities towards each other. Some will apply to everyone in the workplace, while others will be dependent on the individual’s working status.
Hours and pay
The hours we work and the pay we receive for that work are two key factors when it comes to job satisfaction, feeling fulfilled, challenged and rewarded. It is important that record keeping systems are robust, policies and communication about breaks and benefits are clear, and that people know their rights and responsibilities.