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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
The Value of Trade Unions - Podcast
In the 7th Podcast in our “Challenging Workplaces” series, we discuss the value of trade unions in the workplace.
LRA Director Mark McAllister, is joined by Nita Clarke OBE, Director of the Involvement & Participation Association (IPA), Jacquie White, General Secretary of the Ulster Teachers Union (UTU) and Clare Moore, Equality and Social Affairs Officer with the Northern Ireland Committee of the Irish Congress of Trade Unions (NIC ICTU).
Leaflet 4. Induction Programme
February 2016
Once the employee starts working for you, you have a duty of care towards them. This includes making sure they can do the job both safely and competently. The best way to ensure this is through a structured induction programme.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
Gifts and Hospitality Register 1st April 2014 to 31st March 2015
Anonymised Gifts and Hospitality Register 01.04.2014 to 31.03.2015
The Transposition into Ireland and NI of the European Directives on Fixed Term Work and Working Time
This report has been prepared by Marguerite Bolger and Barry Fitzpatrick for the Labour Relations Commission and the Labour Relations Agency. It contains an examination of the transposition in Ireland and Northern Ireland of the Fixed Term Work Directive and the Working Time Directive, together with analysis of relevant case law.