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Business Plan 2015-16
Key Governance Documents
Business Plan 2012-13
Key Governance Documents
Business Plan 2013-14
Key Governance Documents
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Webinar - Managing Sickness Absence
This webinar provides an overview on how to manage sickness absence in the workplace. It covers the types and causes of sickness, ways of measuring sickness absence, including policy and procedure considerations. It will provide you with best practice skills and techniques to effectively and efficiently manage sickness absence in the workplace.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
Register of Board Member and Senior Leadership Team Interests at May 2020
Board/SLT Register of Interests
Employer-Led Conciliation Service Non-Employment Tribunal (Non-ET) Interim Delivery Arrangements
In line with existing public health advice and the Agency’s consequent decision to halt all face-to-face contact between staff and service users it has been necessary to rethink the practical arrangements governing delivery of a number of the Agency’s services including the Employer-Led (Non-ET) Conciliation Service.
Disputes and Their Management in the Workplace – A Survey of Employers in Northern Ireland
This report sets out the findings of research into the resolution of workplace disputes in Northern Ireland.