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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Early Conciliation Notification Form
The Early Conciliation notification form can be either be downloaded from our website below, or can be collected from either our Belfast office or Regional Office. You can complete the form and post it to either our office in Belfast or our Regional office. The addresses are noted below.
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Model Workplace Policy for Dignity at Work and Inclusive Working Environment
Model Workplace Policy for Dignity at Work and Inclusive Working Environment
Leaflet 1. Know the Law
February 2016
Employees have a range of legal rights derived from national or European legislation and these are summarised in this leaflet
Advice on Managing Sickness Absence
This guide tries to answer some questions you might ask when an employee is absent from work due to sickness or unauthorised absence.
Effective Joint Committees
This Guide provides information on Joint Committees which promote positive working relationships between employees or their representatives with employers, and encourage good engagement and sound communications.
Collective Conciliation Explained
Collective Conciliation is facilitated or assisted negotiation where an Agency conciliator helps employers and employees (normally via trade unions) to try to reach mutually acceptable settlements of their collective disputes.