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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Agency structure
The vision and objectives of the Labour Relations Agency are determined by a Board consisting of a Chair and nine members who are appointed by the Department for the Economy (DfE). Staff are direct employees of the Agency. They receive continuous training and development on changes in employment legislation and employment relations practice and procedures.
Legislation
Welcome to the Labour Relations Agency’s employment legislation link pages. We have attempted to collate all relevant employment legislation (Primary and Secondary) on these pages for our users’ ease of reference. Essentially users will get a brief summary of the content of the legislation and then a link to the www.legislation.gov.uk website delivered by the National Archives via www.nationalarchives.gov.uk.
LRA response to DEL review of the NI employment dispute resolution system
4th September 2009
This paper gives the Agency's response to the Department of Employment and Learning's consultation questions.
Advice on Managing Poor Performance
This booklet is designed to provide employers with guidance on identifying the causes of and dealing with instances of poor work performance.
Pregnancy and Maternity at Work
This is a Guide to Pregnancy and Maternity at Work for Employers in Northern Ireland.
The Cost of Workplace Conflict Podcast
Recent research has estimated the cost of workplace conflict for employers in Northern Ireland to be £851 million per year.
For the fifth podcast in our series on "Challenging Workplaces", we are joined by one of the authors of the research, Professor Richard Saundry from Westminster University, along with Nicola Barber, Chair of CIPD Northern Ireland, and our own Director of Employment Services, Mark McAllister, to discuss the topic and how managerial capability could help reduce these costs.