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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Board/SLT Register of Interests
Register of Board Member and Senior Leadership Team Interests
Board/SLT Register of Interests
Find information about interests of our board and senior leadership team
Experience of LRA's first placement student - Michael
In this video, the LRA's first placement student, describes his experience, to support others who are considering applying for this opportunity in the future.
Hybrid Working Podcast
Hybrid working is one of the biggest drivers of change for organisations in the UK and Ireland. We are joined by leading HR practitioner, thinker and author, Gary Cookson and Ana Desmond, Senior Economist at the University of Ulster, and co-author of recent research "Is remote working, working?", to discuss how organisations should approach the topic, and ways they can get it working for them.
Leaflet 3. Recruiting People
February 2016
Hiring employees, if done badly, can be costly.
Variation of Contract Supplementary Guidance - July 2020
This document provides useful guidance on the topic of variation of contract. It can be downloaded alongside our webinar on the same topic.
Purpose
Our purpose is to improve employment relations, promote best employment practice and resolve workplace disputes through the delivery of high quality, impartial and independent services.
About the Labour Relations Agency
We provide a free, impartial and confidential employment relations service to those engaged in industry, commerce and the public services. Our services include the provision of advice on good employment practices and assistance with the development and implementation of employment policies and procedures. We are also active in resolving disputes through our conciliation, mediation and arbitration services.
Statistics Hub
The Labour Relations Agency produces a wide range of statistics in the course of its service delivery. We believe that a lot of the information we hold may be of interest to a range of individuals, including researchers and students, and groups including trade unions and employer organisations.
So when releasing statistics we choose those which we think are of wide interest.