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Labour Relations Agency Customer Charter
This publication explains the standards you can expect from us when you use any of our services.
We want to hear what you think of our Charter and our services. This document also tells you how to provide feedback to us.
Board Minutes
Minutes from board meetings of the Labour Relations Agency. There are 10 board meetings each year with none in April or July.
About the Labour Relations Agency
We provide a free, impartial and confidential employment relations service to those engaged in industry, commerce and the public services. Our services include the provision of advice on good employment practices and assistance with the development and implementation of employment policies and procedures. We are also active in resolving disputes through our conciliation, mediation and arbitration services.
Do you need assistance to complete the Early Conciliation form?
If you are unable to complete the Early Conciliation notification form online you can:
- contact the Labour Relations Agency on 03300 552 224 and a staff member will take the details over the phone;
- download and complete the form by hand and post it to one of the Labour Relations Agency's offices at:
2-16 Gordon Street, Belfast, BT1 2LG or
3rd Floor, Richmond Chambers, The Diamond, Derry/Londonderry, BT48 6HN; or
- call in to one of our offices where we can provide a private space for you to complete the online form.
Values
To achieve our vision and purpose, our values are to be progressive, ethical, exemplary and responsive. These values underpin all that we do.
We Are Moving!
On 6 December 2022, the Labour Relations Agency moved its Head Office to James House, 2-4 Cromac Avenue, the Gasworks, at the bottom of Belfast's Ormeau Road. Our Regional Office remains at Richmond Chambers, The Diamond, Derry/L'Derry. Read more here.
Please note that phone numbers (03300 555 300 and 03300 552 220) and email addresses will remain the same.
However, there is a wealth of guides and resources on our website which may still have our old Gordon Street address. We are working our way through these to update them with the new address.