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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
No. 439 (C.22) The Disability Discrimination Act 1995 (commencement No.8) Order (Northern Ireland) 2001
This Order provides for certain powers and interpretation matters contained in S.27 and Schedule 4 of the Disability Discrimination Act (1996) eg – reasonable adjustments by service provides, alterations to leased premises and so on.
373 (C.17) Employment Relations (1999 Order) (Commencement No. 4 and Transitional Provisions) Order 2000
This Order brings into operating, on 8/3/01, Articles 3,7,8 and 25 and Schedule 1 of the Employment Relations (Northern Ireland) Order 1999.
261 Industrial Tribunals (Constitution and Rules of Procedure) (Amendment) Regulations (Northern Ireland) 2000
These Regulations amend the 1996 Regulations of the same name in relation to the amount of information to be placed by the Secretary in the Register in relation to applications and appeals.
No 79 (C.7) The Employment Act (Northern Ireland) 2016 (Commencement No 2) Order (Northern Ireland) 2018
This legislation becomes operational from 29/3/18 and makes changes regarding the provisions on the indexation of certain employment rights awards.
An Examination of Recent and Likely Future Developments in Employment Law in Northern Ireland
Patricia Maxwell
JANUARY 2004
The Industrial Tribunals and Fair Employment Tribunal (Early Conciliation: Exemptions and Rules of Procedure) Regulations (Northern Ireland) 2020
The Employment Act (Northern Ireland) 2016 amended the Industrial Tribunals (Northern Ireland) Order 1996 and the Fair Employment and Treatment (Northern Ireland) Order 1998 to introduce a requirement for prospective claimants to contact the Labour Relations Agency before they are able to present a claim to an industrial tribunal or the Fair Employment Tribunal. This requirement applies to claims which are relevant proceedings under Article 20(1) of the Industrial Tribunals Order or Article 38 of the Fair Employment and Treatment Order.
Regulation 3 sets out the circumstances in which a claimant may present a claim dealing with relevant proceedings without complying with the requirement for early conciliation.
The exemption in regulation 3(1)(a) relates to claimants who are presenting a claim on the same claim form as other claimants or joining a claim which has already been presented to an industrial tribunal or the Fair Employment Tribunal by another claimant (so called ‘multiples’); in such circumstances, a claimant may rely upon the fact that another claimant has complied with the requirement for early conciliation and has a certificate from the Agency.
The exemption in regulation 3(1)(b) means that if a claim for relevant proceedings appears on the same claim form as proceedings which are not relevant proceedings, there is no need for a claimant to satisfy the early conciliation requirement in relation to those relevant proceedings.