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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Leaflet 9. Workplace Communications
February 2016
Most employees need to be instructed about their jobs. But keeping employees informed about other more general matters at work is just as essential and can contribute to the efficiency of any organisation.
Leaflet 4. Induction Programme
February 2016
Once the employee starts working for you, you have a duty of care towards them. This includes making sure they can do the job both safely and competently. The best way to ensure this is through a structured induction programme.
159 The Statutory Sick Pay and Statutory Maternity Pay (Decisions) Regulations (Northern Ireland) 1999
These Regulations provide for the determination of issues, such as submission to Board of Inland Revenue, in the context of Statutory Sick and Statutory Maternity Pay.
Deductions from wages by employers
February 2016
The Wages (Northern Ireland) Order 1988 repealed various Truck Acts 1831 to 1940 and the Payment of Wages Act (Northern Ireland) 1970 and made changes to the law governing the way in which wages were paid.
Time Off - Rights and Responsibilities
February 2016
This Information Note gives a brief outline of statutory rights to time off work. It includes basic information on who is entitled to the rights to time off work, links to other useful sources of further information and how people complain if they are denied a right they believe they are entitled to.
51 Employer’s Liability (Compulsory Insurance) Exemption (Amendment) Regulations (Northern Ireland) 1997
These Regulations amend the 1975 Regulations of the same name by adding to the list of exempted organisations to include any Education and Library Board established under Article 3 of the Education and Libraries (NI) Order 1986.
CMRS Statistics - Quarter 4 2020-2021
This spreadsheet sets out our conciliation statistics for the fourth quarter of 2020-2021 (January, February, March 2021).
The Rehabilitation of Offenders (Exceptions) (Amendment) Order (Northern Ireland) 2019
This instrument amends the Rehabilitation of Offenders (Exceptions) Order (Northern Ireland) 1979 (“the 1979 Order”) to give effect to changes to a criminal record ‘filtering scheme’ that allows some old and minor spent convictions to be ‘filtered, so that they are no longer disclosed and cannot be taken into account in employment decisions in certain circumstances. The 1978 Order makes it possible for certain convictions to become “spent”, which means that after a specified period a person can be treated for certain purposes as if the conviction had never happened and they need not, for example, tell an employer about the conviction when applying for a job.
To ensure that the public is adequately protected, however, certain exceptions to the 1978 Order are set out in the 1979 Order so that, for specified professions and occupations that typically involve a high degree of trust and often involve vulnerable persons, applicants must declare all past convictions when asked. The 1979 Order is amended periodically to ensure that the access to the criminal record disclosure regime keeps pace with changes in public risk; to ensure that disclosure regimes remain consistent across jurisdictions where appropriate; and to maintain the public trust and protection process.
This Order, the Rehabilitation of Offenders (Exceptions) (Amendment) Order (Northern Ireland) 2019 (“the 2019 Order”), stems from a Supreme Court judgment, which ruled that elements of the criminal record ‘filtering scheme’ operated by the Department of Justice were disproportionate. The ‘filtering scheme’ was established in 2014 following a review of the criminal records regime in Northern Ireland that was carried out by Sunita Mason during 2011, which recommended that the Department of Justice should filter old and minor convictions from standard and enhanced criminal record certificates; and to take account of the findings of two court cases concerning the disclosure of criminal record material at that time.
The terms of the scheme are that a conviction can be filtered after a period of 11 years (or 5.5 years for those under 18 at the time of the conviction), so long as the conviction was not for a specified offence as listed in the 1979 Order (e.g. serious violent and sexual offences; or offences of specific relevance for posts concerned with safeguarding children and vulnerable adults; etc.); did not attract a custodial sentence; and if there is no other conviction on the individual’s record.
The Supreme Court found that limiting the filtering scheme to a single offence, with the result that more than one old and minor conviction would be disclosed automatically, was disproportionate. The Department has, therefore, adjusted the terms of the scheme to allow more than one offence to be filtered in order to comply with the judgment.
The 2019 Order gives effect to this change by amending the 1979 Order to remove Article 1A(2)(c), which restricted the terms of the filtering scheme to a single conviction. The Department is satisfied that public protection is maintained, however, as the remaining elements of the filtering scheme will continue to ensure that there is no increased risk to the public as a result of this change.