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Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.
Joint Declaration of Protection (for Dignity at Work and Inclusive Working Environment)
Joint Declaration of Protection (for Dignity at Work and Inclusive Working Environment) launched by the NI Employment Relations Roundtable.
466 Industrial Tribunals (Constitution and Rules of Procedure) (Amendment) Regulations (Northern Ireland) 1996
These Regulations came into operation as of 3rd November 1997 (with some exceptions) and amend the Industrial Tribunals (Constitution and Rules of Procedure) Regulations (NI) 1996 in relation to: proceedings under Disability Discrimination Act, notice of appearance timescales, requirement for tribunals to give extended reason for decisions under the 1995 Act, procedures for appointment of expert for equal value cases and so on.
No 319 The Safeguarding Vulnerable Groups (Prescribed Criteria and Miscellaneous Provisions) (Amendment) Regulations (Northern Ireland) 2012
These Regulations come into operation on 10/9/12 and amend the Safeguarding Vulnerable Groups (Prescribed Criteria and Miscellaneous Provisions) Regulations (Northern Ireland) 2009 which prescribe the criteria which determine whether a person should be included automatically in the children’s barred list or the adults’ barred list maintained by the Independent Safeguarding Authority under Article 6 of the Safeguarding Vulnerable Groups (Northern Ireland) Order 2007 (“the 2007 Order”).
Webinar - Hybrid Working
This webinar provides an overview to employers considering introducing hybrid working in their organisation. It complements the Labour Relations Agency ‘Practical Guide to Hybrid Working’, available to view or download free from our website.
504 Fair Employment (Specification of Public Authorities) (Amendment) Order (Northern Ireland) 1997
This Order further amends the 1989 Order of the same name which specifies a number of persons or bodies as public authorities for certain purposes and provides for persons who are to be treated for such purposes as the employees of some of those authorities.
No 78 The Social Security Benefits Up-rating Order (Northern Ireland) 2014
This Order makes changes to social security benefits related to employment such as Statutory Sick Pay (SSP) and Statutory Maternity Pay (SMP).
No 69 The Social Security Benefits Up-rating Order (Northern Ireland) 2013
This Order makes changes to social security benefits related to employment such as Statutory Sick Pay (SSP) and Statutory Maternity Pay (SMP).
#FlexibleFutures24 - Highlights Video
This video provides an overview of our #FlexibleFutures24 conference on 14 March 2024.
What a great day it was hearing from lots of inspirational speakers with a wealth of evidence about how to make flexible working work! We are grateful to all our speakers and attendees for making it such a success, and especially to our partners, Timely Careers and the Department for the Economy for the key role they played in making the conference happen.
372 National Minimum Wage (Employment Dismissal Procedures Agreement) (Repeal) Order (Northern Ireland) 1998
This Order repeals Section 26(5) of the 1998 Act and the provision of that Act which authorised that repeal. (Dismissal Procedure Agreements).