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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Revised Code of Practice on disciplinary and grievance procedures - Public Consultation Exercise
Thursday 6th February 2014
LRA Website Accessibility Audit - August 2020
This document sets out a summary of the checks and tests that were performed on the LRA website ahead of the introduction of new accessibility legislation.
Experience of LRA's first placement student - Michael
In this video, the LRA's first placement student, describes his experience, to support others who are considering applying for this opportunity in the future.
Guide to LRA Services
February 2013
Gifts and Hospitality Register 1st April 2014 to 31st March 2015
Anonymised Gifts and Hospitality Register 01.04.2014 to 31.03.2015
Guide to LRA Services (Cantonese Translation)
November 2011