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Leaflet 9. Workplace Communications
February 2016
Most employees need to be instructed about their jobs. But keeping employees informed about other more general matters at work is just as essential and can contribute to the efficiency of any organisation.
Pay and wages
Employees and workers receive some form of payment in return for the work they do.
Hours and pay
The hours we work and the pay we receive for that work are two key factors when it comes to job satisfaction, feeling fulfilled, challenged and rewarded. It is important that record keeping systems are robust, policies and communication about breaks and benefits are clear, and that people know their rights and responsibilities.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Webinar - Maternity Leave and Pay
This short webinar focuses on legal rights, types of maternity leave, how pay is calculated, maternity discrimination, returning to work and breastfeeding.
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Maternity, Paternity and Parental leave
Pregnant employees are entitled to up to one year’s maternity leave. Paternity leave is available if certain criteria are met. Parents are also entitled to 18 weeks’ unpaid leave for each child up to their 18th birthday.
Flexible Futures Conference - March 2024
Our Flexible Futures conference, organised in partnership with Timely Careers and supported by the Department for the Economy, took place in Stranmillis College on 14 March 2024. It brought together several key speakers from Government, business and academia to present the rationale and the personal, business and economic benefits of flexible working.
Who is an employee?
There are differences between ‘employees’, ‘workers’ and ‘contractors’. These differences in status can affect rights and responsibilities in the workplace.