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Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Steps to resolve
When there is an issue in the workplace, employers and employees have a number of options and steps they can take to resolve it, ranging from informal conversations to formal processes and procedures.
Review of Developments In Employment Law 2008-09
Patricia Maxwell
Senior Lecturer In Law
University Of Ulster
6th March 2009
An Examination of Recent and Likely Future Developments in Employment Law in Northern Ireland
Patricia Maxwell
JANUARY 2004
Information on the Rights of Workers in Northern Ireland (Cantonese Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Latvian Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Lithuanian Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Polish Translation)
Updated February 2016
Information on the Rights of Workers in Northern Ireland (Portuguese Translation)
Updated February 2016