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Workplace policies
Clear workplace policies and procedures help organisations to be productive, efficient and maintain high levels of staff morale. Ensuring that everyone knows how and why things are done is a key component in establishing best employment practice. Check out our free 'Employment Document Toolkit' to create your own policies and procedures that adhere to legal requirements and best practice, and which meet the particular needs of your organisation.
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.
Deductions from wages by employers
February 2016
The Wages (Northern Ireland) Order 1988 repealed various Truck Acts 1831 to 1940 and the Payment of Wages Act (Northern Ireland) 1970 and made changes to the law governing the way in which wages were paid.
Employment Document Toolkit
Once you are registered you can unlock our free core employment guides to help you build documents, policies and procedures for your own organisation.
Guide to LRA Services (Cantonese Translation)
November 2011
Guide to LRA Services (Polish Translation)
November 2011
LRA response to DEL review of the NI employment dispute resolution system
4th September 2009
This paper gives the Agency's response to the Department of Employment and Learning's consultation questions.
Four Day Working Week Podcast
In the fourth podcast in the "Challenging Workplaces" series, we discuss the four day week, and whether it might be time to reassess the traditional Monday to Friday working pattern in the modern workplace.
Five Ways to Wellbeing Poster
This poster is available to download and display around the workplace, to remind people of positive things they can do to help manage their mental wellbeing.
Time Off - Rights and Responsibilities
February 2016
This Information Note gives a brief outline of statutory rights to time off work. It includes basic information on who is entitled to the rights to time off work, links to other useful sources of further information and how people complain if they are denied a right they believe they are entitled to.