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Escalating unresolved issues
Some issues in the workplace cannot be resolved informally so it is important that there is a fair and clear escalation process where each side meets their responsibilities. The Labour Relations Agency can offer information, flowcharts and codes of practice to help. We also offer confidential and impartial conciliation, mediation and arbitration services to help parties resolve issues without needing to go to tribunal.
The Agency is a public body with statutory responsibilities so there is no charge for our services.
Arbitration Explained
Arbitration
Arbitration involves an independent and impartial person called an arbitrator (acting alone or chairing a panel) being appointed by the Labour Relations Agency to make a decision on a dispute. This decision is based on the evidence presented by the parties to that dispute.
Webinar - Good Practice in Recruitment and Selection
This webinar covers good practice in recruitment and selection within the workplace.
Supporting Mental Health in the Workplace Useful Contacts and Information Sources
This document provides the contact details for several organisations that can provide guidance and support around mental health issues.
Webinar - Difficult Conversations
This webinar provides guidance on how to manage difficult conversations in the workplace.
Webinar - Managing Poor Performance
This webinar provides guidance on how to manage poor performance in the workplace.
Webinar - Dignity at Work
This webinar covers the principles and practice of ensuring staff experience dignity in the workplace.
Webinar - Discipline and Dismissal
This webinar summarises the key rights and responsibilities involved in workplace discipline and dismissal procedures.
Who is an employee?
There are differences between ‘employees’, ‘workers’ and ‘contractors’. These differences in status can affect rights and responsibilities in the workplace.
Webinar - Managing Sickness Absence
This webinar provides an overview on how to manage sickness absence in the workplace. It covers the types and causes of sickness, ways of measuring sickness absence, including policy and procedure considerations. It will provide you with best practice skills and techniques to effectively and efficiently manage sickness absence in the workplace.