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Employment relations in Northern Ireland – Co-operation or Confrontation
Patrick McCartan
APRIL 2007
Promoting Equality in Employment for Women Affected by Menopause
This guide has been developed in partnership with the Equality Commission and Northern Ireland Committee of the Irish Congress of Trade Unions.
Customer Service
This page sets out how the Labour Relations Agency strives to deliver excellent customer service. It also provides the resources we use to support our work.
Webinar - Variation of Contract
This webinar provides a summary of what you need to know about varying a contract of employment.
EC Bulk Spreadsheet Portal Template
This spreadsheet should be completed and uploaded via the portal to notify multiple cases relating to both EC (employee-led) notifications and NON ET (employer-led) requests.
Escalating unresolved issues
Some issues in the workplace cannot be resolved informally so it is important that there is a fair and clear escalation process where each side meets their responsibilities. The Labour Relations Agency can offer information, flowcharts and codes of practice to help. We also offer confidential and impartial conciliation, mediation and arbitration services to help parties resolve issues without needing to go to tribunal.
The Agency is a public body with statutory responsibilities so there is no charge for our services.
Customer Complaints Policy and Procedure
This document sets out what to do if you have a complaint about the services we have provided at the Labour Relations Agency.
We updated this customer complaints policy and procedure in February 2023.