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Finance & Personnel Sub-Committee Minutes October 2018
October 2018
Finance & Personnel Sub-Committee Minutes November 2018
November 2018
Finance & Personnel Sub-Committee Minutes December 2018
December 2018
Audit & Risk Assurance Committee Minutes March 2018
March 2018
Service Standards
The Agency's service standards are set out in our Customer Charter. Any complaint about the delivery of an Agency service can be brought to a Director of the Agency.
We will fully investigate the complaint and respond within ten working days. If the person complaining is not satisfied with the response he/she can raise it with the Chief Executive who will reply within ten working days.
If the individual is still not satisfied he/she can refer the matter to the Ombudsman. A copy of the Agency’s Customer Complaints Procedure, which includes guidance on raising a complaint is available from the Agency or can be downloaded here.